Terms, Privacy & Guarantee

By purchasing any service from Parablas Studio ("we", "us", "Studio"), you ("Client", "you") agree to these Terms and Conditions in full. If you do not agree, do not proceed with purchase.

Parablas Studio provides boutique UGC-style advertising video content. Our product is optimised for conversion performance on Meta Ads (Facebook, Instagram) and TikTok Ads platforms.

All outputs are creative advertising assets. We do not guarantee specific advertising results, click-through rates, conversion rates, or return on ad spend.

• Price: AUD $150 for 5 videos (AUD $30 per video)
• Client must provide a written script and creative brief for each video
• Each video includes one (1) revision round
• Standard delivery: within 24 hours of receipt of complete brief
• Additional revision rounds beyond the included one may take up to 5 business days
• Delivery format: MP4, portrait orientation, 720p or 1080p (client preference specified at checkout)
• Delivery method: Google Drive link to client's email address

The Client is responsible for:

• Providing accurate, complete scripts and briefs before work commences
• Ensuring all provided content (scripts, product information, branding) does not infringe third-party intellectual property rights
• Reviewing delivered videos within 5 business days
• Providing clear, consolidated revision feedback in a single round
• Complying with all applicable advertising platform policies (Meta, TikTok) when running the delivered videos as ads

Upon receipt of full payment and delivery, the Client receives a non-exclusive, worldwide licence to use the delivered video content for digital advertising purposes. Parablas Studio retains the right to use anonymised or non-identifying versions of the production process (not the final videos) for portfolio and promotional purposes unless the Client requests otherwise in writing.

All payments are processed via Stripe. Prices are in Australian Dollars (AUD). Payment is due in full before production commences. We do not offer payment plans for the 5-pack offer.

You must not use delivered content to:

• Promote illegal products or services
• Engage in misleading or deceptive conduct under Australian Consumer Law
• Harass, defame, or harm identifiable individuals
• Violate any applicable advertising platform terms of service

To the maximum extent permitted by law, Parablas Studio's total liability for any claim arising from our services is limited to the amount paid by the Client for the relevant order. We are not liable for indirect, consequential, or incidental losses including lost profits or lost advertising revenue.

These terms are governed by the laws of New South Wales, Australia. Any disputes shall be submitted to the exclusive jurisdiction of courts in New South Wales.

We may update these terms from time to time. Continued use of our services after posting updated terms constitutes acceptance.

Parablas Studio ("we", "us") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect:

• Contact information: name, email address, provided voluntarily by you
• Payment information: processed and stored securely by Stripe; we do not store card details
• Usage data: IP address, browser type, pages visited, collected automatically via analytics tools
• Marketing data: cookies and advertising identifiers (see Cookies section)

• To fulfil orders and deliver services
• To communicate about your project
• To improve our website and services
• To measure advertising effectiveness (Meta Pixel and Conversions API)
• To comply with legal obligations

Our website uses the Meta Pixel (Facebook Pixel) and Meta Conversions API. These tools collect information about your visit to help us measure the effectiveness of our advertising and retarget visitors. The Meta Pixel may collect:

• Your IP address (hashed before transmission to Meta)
• Browser type and user agent
• The _fbp cookie (set by Meta)
• Click ID (fbclid) if you arrived from a Facebook/Instagram ad

We do not transmit your email address or other personally identifiable information to Meta without your explicit consent. You can opt out of Meta's data use at facebook.com/settings.

• Stripe: payment processing (stripe.com/au/privacy)
• Meta (Facebook): advertising analytics (facebook.com/privacy/policy)
• Google Drive: file delivery (your Google account privacy applies)

We retain personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 7 years for financial records.

Under the Australian Privacy Act, you have the right to access, correct, or request deletion of your personal information. Contact us at amey@parablas.com to exercise these rights.

We implement reasonable technical and organisational measures to protect your information. However, no transmission over the internet is completely secure.

Privacy enquiries: Parablas Studio, 108 Darlington Road, Darlington NSW. Email: amey@parablas.com

The Parablas Studio Satisfaction Guarantee applies when the delivered videos materially fail to meet the following quality standards:

• Video does not match the agreed script and brief provided by the Client
• Technical quality is below the specified resolution (720p or 1080p as selected)
• Audio sync is materially out of alignment (more than 0.5 seconds)
• The AI-generated character speaks a demonstrably different language than specified

• Dissatisfaction with the general "feel" or aesthetics of AI-generated characters (given the nature of generative AI output)
• Changes to the script or brief after production has commenced
• Platform policy rejections by Meta or TikTok (ad approval is outside our control)
• Advertising performance outcomes (ROAS, CTR, conversions)
• Issues arising from client-provided content (incorrect scripts, inaccurate product details)
• Requests for revision that go beyond the included one revision round without additional payment

1. Submit a written claim to amey@parablas.com within 7 days of delivery
2. Include your order reference, specific videos in question, and a clear description of the issue
3. We will acknowledge your claim within 1 business day
4. We will review and respond with our proposed resolution within 3 business days

Depending on the nature of the issue, our remedies may include:

• Re-do: we will redo the affected video(s) at no charge
• Partial credit: a credit applied to a future order
• Partial refund: a pro-rata refund for demonstrably defective videos
• Full refund: in exceptional circumstances where none of the delivered videos meet the agreed brief

Refunds are processed within 5–10 business days via the original payment method. We aim to offer the most practical resolution first (re-do), as this typically provides the fastest outcome for the Client.

Nothing in this guarantee limits or excludes rights you may have under the Australian Consumer Law, including guarantees that services will be provided with due care and skill, and that they will be fit for any disclosed purpose. Our guarantee is in addition to, and does not limit, your statutory rights.